Frequently Asked Questions

What payment methods do you accept?
We accept a variety of secure payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

What are your shipping options and costs?
We offer several shipping options at checkout. Standard shipping is typically free on orders over a certain amount. Expedited shipping options are available for an additional fee. All delivery times are estimates and begin from the date your order is shipped.

Do you ship internationally?
Currently, we only ship within the United States.

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most unused items in their original packaging within 30 days of delivery for a full refund or exchange. Please note that return shipping fees are the customer’s responsibility.

How do I start a return?
To initiate a return, please visit our website and use the Return Center. You will need your order number and email address to begin the process. Once your return is received and inspected, we will process your refund.

I received a damaged or defective item. What should I do?
We apologize for any inconvenience. Please contact our customer service team immediately. We will gladly send a replacement for any item that arrives damaged or is defective.

Can I cancel or change my order?
We process orders very quickly to ensure fast shipment. If you need to cancel or change your order, please contact us as soon as possible. We will try our best to accommodate your request, but we cannot guarantee changes once an order has entered the shipping process.

How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

Are the products in the images exactly what I will receive?
We make every effort to ensure our product images are as accurate as possible. However, please be aware that slight variations in color or appearance may occur due to individual monitor settings and manufacturing batches.

How should I care for my flatware?
To preserve the beauty of your flatware, we recommend hand washing and drying immediately. While some sets may be labeled dishwasher-safe, prolonged exposure to harsh detergents and heat can eventually dull the finish. Avoid using abrasive cleaners.

What materials are used in your flatware?
Our flatware collections are crafted from high-quality, food-safe materials. This includes 18/10 stainless steel, which is highly resistant to corrosion and rust, and other durable metals with various polished or brushed finishes.

Is your packaging secure?
Yes, we take great care in packaging your orders. Items are securely packed in protective materials to ensure they arrive in perfect condition.

Do you offer gift wrapping or messaging?
Yes, we offer a gift wrapping service for an additional fee. You can also include a personalized gift message during checkout. This is a perfect option for weddings, holidays, and other special occasions.

Do you have a physical store I can visit?
At this time, we operate exclusively as an online retailer. This allows us to offer a wider selection and competitive prices directly to our customers.

How can I contact customer service?
For any other questions not answered here, please reach out to our friendly customer service team through the contact form on our website. We are here to help and will respond to your inquiry as soon as possible.